Cancellation, Refund & No-Show Policy
Effective Date: November 2026
1. Advance Notice for Cancellations
At demo, our stylists reserve dedicated blocks of time exclusively for you. We kindly request a minimum of 2 hours advance notice if you need to reschedule or cancel your appointment.
2. Rescheduling Made Easy
You can reschedule your appointment at any time without penalty by contacting us on WhatsApp or through our online concierge desk.
3. Late Arrivals & No-Show Policy
If you anticipate being delayed, please phone us promptly. Arriving more than 15 minutes past your reserved start time may require adjusting your service duration to respect subsequent appointments.
4. Refund & Service Satisfaction Guarantee
We are committed to delivering exceptional craftsmanship. If you are not completely delighted with your haircut, color tone, or styling, please let our salon manager know within 48 hours and we will gladly perform complimentary touch-up adjustments.